This Privacy Policy applies to all members, visitors and users of the bpexch liv platform — including the website, mobile interface and any related services. By registering or using bpexch liv, you confirm that you have read and understood this policy. If you have any questions, our privacy team is reachable at privacy@bpexchliv.com.
Who We Are
bpexch liv is an online betting exchange platform operated for the Pakistani market. When this Privacy Policy refers to "bpexch liv," "we," "us" or "our," it means the entity responsible for operating the bpexch liv platform and processing the personal data of its members.
bpexch liv acts as the data controller in relation to the personal information of all registered members and visitors. This means we are responsible for deciding what data is collected, how it is processed and how long it is kept. We take this responsibility seriously — not because we are legally required to, but because our members' trust in bpexch liv depends on it.
For privacy-specific inquiries, our dedicated data privacy team can be reached at privacy@bpexchliv.com. We aim to respond to all privacy-related requests within 3 business days.
What Personal Data bpexch liv Collects
bpexch liv operates on a principle of minimum necessary collection — we only gather information that is genuinely required to run your account, process transactions and keep the platform secure. Here is a breakdown of the categories of personal data we collect:
| Data Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, CNIC number (for verification) |
Required |
| Contact Data |
Mobile number, email address |
Required |
| Financial Data |
Payment method details (wallet number, bank account, card digits last 4), deposit and withdrawal history |
Required |
| Betting Activity Data |
Markets accessed, bets placed, odds accepted, winnings and losses, session duration |
Required |
| Technical Data |
IP address, device type, browser type, operating system, session timestamps |
Auto-collected |
| Usage Data |
Pages visited, features used, click paths, time on platform |
Auto-collected |
| Communications Data |
Support chat logs, email correspondence, feedback submitted |
When applicable |
bpexch liv does not collect sensitive personal data such as ethnicity, religion, health information or political views.
How bpexch liv Collects Your Data
We collect personal data through several channels. Understanding where your data comes from helps you see clearly what bpexch liv holds about you:
- Direct from You at Registration: When you create a bpexch liv account, you provide your name, mobile number, email address and date of birth. This is the most significant single point of data collection on the platform.
- During Transactions: Every deposit and withdrawal you make on bpexch liv generates a transaction record, including the payment method used, amount, time and status. These records are necessary for financial accountability and dispute resolution.
- Through Betting Activity: As you use the bpexch liv exchange, data about which markets you access, which bets you place and how those bets resolve is recorded. This is standard for any exchange platform and is essential for settlement, account management and fraud detection.
- Automatically via Technology: bpexch liv's servers automatically log technical information such as your IP address, device details and session data each time you access the platform. This happens whether or not you are logged in.
- From Verification Services: If bpexch liv initiates an identity verification check, we may receive data back from third-party verification providers — typically a confirmation of whether the details you provided match official records. We do not receive raw copies of government documents from these providers.
- Through Customer Support Interactions: Any communication you have with the bpexch liv support team — via chat, email or any other channel — creates a record that is stored against your account for quality assurance, audit and future reference.
Why bpexch liv Uses Your Personal Data
Every piece of data bpexch liv holds has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. Below are the purposes for which your data is processed:
- Account Management: Your identity and contact data is used to create, maintain and operate your bpexch liv account. This includes login authentication, OTP verification and account recovery.
- Processing Bets and Payments: Financial data and betting activity data are used to execute transactions, settle markets, calculate winnings and process deposits and withdrawals in PKR.
- Fraud Prevention and Security: Technical data, financial data and usage patterns are analysed to detect unusual account activity, protect against account takeover, identify duplicate registrations and prevent money laundering. This processing is ongoing and automated.
- Regulatory and Legal Compliance: Certain data must be retained and may need to be disclosed to satisfy legal obligations — for example, anti-money-laundering requirements, responses to law enforcement requests or court orders.
- Customer Support: Communications data allows our support team to understand your account history, resolve disputes accurately and maintain a consistent service relationship.
- Platform Improvement: Aggregated, anonymised usage data helps bpexch liv understand how the platform is being used — which features work well, which ones cause friction and where improvements are needed.
- Responsible Gaming Monitoring: Betting activity data is analysed to identify patterns that may indicate problem gambling behaviour. This analysis is used to trigger responsible gaming interventions in line with our duty of care to members.
- Direct Communications: Contact data is used to send you account notifications, transaction confirmations, security alerts and — where you have opted in — promotional updates about bpexch liv offers.
Who bpexch liv Shares Your Data With
bpexch liv does not sell personal data to third parties. We do not share your information with advertisers, data brokers or any party who would use it for purposes unrelated to your bpexch liv membership. The limited circumstances under which we do share data are as follows:
- Payment Processors: To complete your deposits and withdrawals, bpexch liv shares the minimum necessary financial data with payment providers — Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card processing networks. These providers operate under their own privacy policies and are contractually required to use your data only for payment processing.
- Identity and Fraud Verification Services: Where bpexch liv needs to verify your identity or run fraud checks, data may be shared with specialist verification service providers. These partners act strictly on our instructions and are bound by data processing agreements.
- Technology Infrastructure Partners: bpexch liv uses cloud hosting, database management and security services provided by reputable third-party technology companies. These companies may process data on our behalf but have no independent right to use it.
- Legal and Regulatory Authorities: bpexch liv will disclose personal data to law enforcement agencies, regulators or courts when required to do so by applicable law or a valid legal order. We will notify affected members of such disclosures where legally permitted to do so.
- Business Transfers: In the unlikely event that bpexch liv is acquired, merged or undergoes a significant business restructure, personal data may be transferred to the acquiring entity as part of that transaction — subject to equivalent privacy protections.
Any third party receiving personal data from bpexch liv is subject to a data processing agreement that restricts how they may use that data and requires them to maintain security standards equivalent to our own.
Cookies and Tracking Technologies
bpexch liv uses cookies and similar technologies to make the platform function properly, keep your session active and understand how the platform is being used. Here is a summary of the cookie types in use:
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential |
Keeps you logged in, maintains your session, enables OTP flow and protects against CSRF attacks |
No — required to use bpexch liv |
| Functional |
Remembers your language preference, display settings and recently viewed markets on bpexch liv |
Yes — disabling affects experience |
| Analytics |
Collects anonymised data on platform usage — which pages are visited, error rates, performance metrics |
Yes — opt out available |
| Security |
Detects suspicious login behaviour, flags unusual device changes and supports fraud monitoring |
No — required for account protection |
You can manage non-essential cookie preferences through the settings panel in your bpexch liv account, or by adjusting your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features.
How Long bpexch liv Keeps Your Data
bpexch liv retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The general retention schedule is as follows:
- Active Account Data: All data associated with an active bpexch liv account is retained for the full duration of the account's existence plus a minimum of 5 years after account closure. This covers identity, transaction and betting records.
- Financial Transaction Records: Deposit, withdrawal and bet settlement records are retained for a minimum of 7 years for financial audit and anti-money-laundering compliance purposes.
- Customer Support Logs: Support chat and email records are retained for 2 years from the date of each interaction, unless the matter relates to an unresolved dispute, in which case records are kept until final resolution.
- Technical and Usage Data: IP address logs and session data are typically retained for 90 days, after which they are either deleted or anonymised for aggregate analysis purposes.
- Marketing Preferences: Records of your communication opt-in or opt-out preferences are retained for as long as your account exists, plus a reasonable period after closure to demonstrate compliance with marketing regulations.
When the retention period for any data expires, bpexch liv deletes or anonymises it in a way that prevents reconstruction of the original personal information. Where technical constraints make immediate deletion impractical, data is securely isolated until deletion can be completed.
How bpexch liv Keeps Your Data Secure
Security is not an optional feature on bpexch liv — it is a fundamental part of how the platform is built. The following measures are in place to protect your personal data:
- AES-256 Encryption: All personal data stored on bpexch liv servers is encrypted at rest using AES-256 — the same standard used by banks and financial institutions globally. Data transmitted between your device and bpexch liv is protected by TLS 1.3 encryption.
- OTP-Verified Transactions: All withdrawals and significant account changes on bpexch liv require OTP confirmation via your registered mobile number. Even if someone has your password, they cannot move money without access to your phone.
- Restricted Internal Access: bpexch liv staff access to personal data is controlled by role-based permissions. Only team members with a legitimate operational need can access member data — and all such access is logged and audited.
- Fraud Detection Systems: Automated systems run continuously to detect patterns consistent with account compromise, fraudulent transactions or identity theft. Suspicious activity triggers immediate alerts and, where warranted, automatic account protection measures.
- Regular Security Reviews: bpexch liv conducts periodic security assessments of its platform infrastructure and data handling practices to identify and address vulnerabilities before they can be exploited.
- Data Breach Response: In the event of a security incident that compromises member personal data, bpexch liv will notify affected members as quickly as possible — within 72 hours of confirming the breach where feasible — and take immediate corrective action.
While bpexch liv employs robust security measures, no internet-based platform can guarantee absolute security. You share responsibility for protecting your account by keeping your password and OTP codes private and notifying us immediately if you suspect compromise.
Your Privacy Rights as a bpexch liv Member
As a registered member of bpexch liv, you have clear rights over your personal data. These are not theoretical — they are actionable rights you can exercise at any time by contacting our privacy team.
Right to Access
Request a full copy of all personal data bpexch liv holds about you. We will provide this within 14 days of a verified request.
Right to Rectification
If any personal data bpexch liv holds about you is inaccurate or incomplete, you can request a correction. Most changes can be made directly in your account settings.
Right to Erasure
Request deletion of your personal data. Note that certain records must be retained for legal compliance and cannot be deleted on request — we will clearly explain what can and cannot be removed.
Right to Restriction
Request that bpexch liv limits how it uses your data while a dispute or query is being resolved — for example, during an investigation into a settlement decision.
Right to Portability
Request your personal data in a structured, machine-readable format — useful if you want to move to a different platform and take your history with you.
Right to Object
Object to specific types of data processing — for example, you can opt out of receiving promotional communications from bpexch liv at any time without affecting your account status.
To exercise any of these rights, email privacy@bpexchliv.com with your account details and a clear description of your request. We will verify your identity before processing any data-related request to ensure your information is not disclosed to an unauthorised person.
Children's Privacy
bpexch liv is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration attempts that indicate a user is a minor are rejected at the point of account creation.
If bpexch liv becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on bpexch liv, please contact us immediately at privacy@bpexchliv.com with details so we can take action promptly.
Our age verification procedures are applied as part of the registration process, and additional checks may be triggered during the account lifecycle if we have reason to question an account holder's age.
Updates to This Privacy Policy
bpexch liv reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in data protection best practice, or updates required by law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address or display an in-platform alert for any change that significantly affects how your data is processed.
- Give you at least 7 days' notice before any material change takes effect, during which time you can review the change and, if you disagree, request account closure and data deletion.
Your continued use of bpexch liv after the effective date of an updated Privacy Policy constitutes acceptance of the updated version. We recommend bookmarking this page and checking it periodically — particularly if you are concerned about how your data is being handled.
Contact Our Privacy Team
If you have any questions, concerns or requests related to this Privacy Policy or the way bpexch liv handles your personal data, please get in touch:
- Privacy enquiries: privacy@bpexchliv.com
- General support: support@bpexchliv.com
- Response time: We aim to respond to all privacy-related requests within 3 business days.
For data access, deletion or portability requests, please include your full name, registered mobile number and a brief description of your request. We will verify your identity before acting on any request.
